Plumbing, gas fitting and electrical work in South Australia must be certified using an electronic certificate of compliance (eCoC). These are legal documents required by law.
The eCoC system is free for electrical, gas and plumbing contractors and workers, and enables them to complete, submit, store and refer to certificates of compliance online.
Members of the public cannot directly access the system, though they will be able to receive electronic certificates of compliance from their licensed tradesperson by email from the eCoC system.
If a customer doesn’t have email access, certificates of compliance can be printed by the contractor from the eCoC system and sent by post.
New property owners can request copies of previously issued certificates of compliance from previous owners, or from the OTR through a freedom of information request (external site).
Log in to the eCoC portal to prepare, submit, and track your certificates:
www.ecoc.otr.sa.gov.au
View more information on:
Contractors and workers can access the eCoC portal system on the internet from desktop and mobile devices.
To register
Plumbing, gas fitting and electrical contractors and workers will need to complete a one-time online registration to use the eCoC system. They will need to provide:
- PGE/BLD licence number and expiry date
- contact details, including a valid email address
- a secure password
Once successfully registered, the user will be able to sign in using either their licence number or email address, along with their password.
To register, visit the portal at ecoc.otr.sa.gov.au
To begin with, we have a range of training and user guides below.
Training and support
- Using eCoC - For Electricians (PDF, 1.1 MB)
- Using eCoC - For Gas Fitters (PDF, 1.1 MB)
- Using eCoC - For Plumbers (PDF, 1003.0 KB)
- Using eCoC to certify a Distributed Energy Resource (DER) (PDF, 426.3 KB)
- Using multiple licences to complete eCoCs (PDF, 513.8 KB)
For additional support, or other questions please contact us on 8429 3394.
New jobs
Each new job in the eCoC system is given a unique number. The system saves progress on each certificate of compliance, meaning contractors and workers don’t have to fill in the certificate all at once.
Users can upload images and supporting documents to the eCoC system to submit at the same time as their certificate of compliance.
Potentially non-compliant or dangerous installations
If a contractor or worker notes non-compliant or potentially dangerous installations at a worksite, they can report this in the system via the dropdown box on the Job Details page.
If you've identified anything immediately dangerous, you must contact the OTR directly.
For further assistance, call:
- Electrical and gas - 1800 558 811
- Power outages and electric shocks - 131 366 (SA Power Networks)
- Gas escapes or emergencies - 1800 427 532 (National Response Centre)
- Mains water/sewerage network - 1300 729 283 (SA Water)
Alterations
Certificates of compliance in the eCoC system are editable until they are certified by a registered worker. Once the certificate is submitted, it can be emailed and/or printed but can’t be changed.
If errors are made, a replacement certificate of compliance will need to be created.
Timeframes
Certificates of compliance must be submitted within certain timeframes:
- Plumbing certificates of compliance must be submitted within seven days of completing the job.
- Gas certificates of compliance must be submitted within 30 days of completing the job.
- Electrical certificates of compliance must be certified before making the installation available for energisation. The certificate must then be submitted and provided to the owner or operator of the installation within 30 days.
Completion by workers or other individuals
If contractors need their workers to complete and/or submit eCoCs, the workers can be added to the contractor's profile on the eCoC system.
Contractors can also nominate other individuals as 'duly authorised agents', who can complete the contractor's section of the eCoC on their behalf.
The eCoC system will store a full record of all certificates of compliance completed by workers and contractors so they can be easily accessed and referred to in the future.
When emailing eCoC support with queries regarding licence registration, permissions or account details, please include a reference to your relevant PGE and/or BLD licence.
Phone
- 8429 3394 (Monday to Friday, 8.30 am to 4:30 pm)
During busy periods you may be directed to voicemail, eCoC support staff will respond to all voicemails as soon as possible.
Frequently Asked Questions (FAQs)
If you need assistance with the portal, or drafting eCoCs, view our FAQs page.
